Frequently Asked Questions
Q - Are your classes held in the same place each week.
A - Yes the majority of classes are held in the dance studio of the Park centre in Knowle and the main hall of the Hub in Brislington. We may also move outside to use the courtyard. Other courses may be held at different locations this information will be available to you when booking.
Q - Do you cancel classes in extreme heat?
A - No* we do not cancel indoor classes. We are very lucky to have the use of a fully air conditioned halls so you and your dog will remain cool - please follow safety advice too and from the centres.
*We will cancel and reschedule outdoor classes such as our gundog skills courses.
Q - Do you cancel private training in extreme heat?
A- This is dependent upon the training and location some foundation training and consultations can be undertaken in your own home where it may be cooler and no pressure will be placed upon your dog to take part. If sessions are due to take place outdoors then these will be rescheduled. We will endeavour to fit you in to the schedule as soon as possible but due to your and our schedule this may mean waiting for a few weeks.
Q - Do you sell training treats?
A - Yes we sell Feelwells grain free training treats - soft treats are in chicken, cheese and liver flavours and crunchy treats are in meat and fish flavours. We also sell Tubidog liver paste.
Q - Do we supply water for dogs to drink?
A - yes we have a number of bowls of water in the room for your dog to stop and and refresh themselves
Q - what happens if my dog has a toilet accident inside?
A - Don’t worry about it!
The hall as a vinyl floor so cleaning up is easy. Pick up any solid accidents with your poo bags then wet and solid accidents can be cleaned up with the use of the mop and bucket that is at the front of the room. Please dispose of poo bags yourself.
Q - Can you recommend a dog walker, pet sitter dog boarder?
A - Yes I can for people for people in the BS4, BS13 area I have a list in my links page. (https://www.bristoldogschool.co.uk/links.html). For those in other areas you may consider asking in the Bristol Dog Community Facebook group that is run by Clair - give your area and requirements in your post.
For boarding you can contact the list of council licensed boarders that can be found on the councils website (https://www.bristol.gov.uk/files/documents/3546-licensed-animal-boarding-establishments/file)
Q - What if my dog gets ill or injured and we can’t make a class.
A - if your dog is ill or injured please keep them home. This is for their welfare and the welfare of others. Injured/ill dogs can be grumpy due to pain and they may lash out. We also do not want to spread any illness if possible. I will try to catch you up as best I can, there may also be the option to defer to a later course.
Q - Can I bring my bitch to classes when she is in season?
A - No, please keep her at home. She may become anxious or flirty around other dogs. Her scent and behaviour will also cause a distraction for other dogs in the class.
Q - my adolescent bitch hasn’t had her first season yet what happens if she comes into season during the course?
A - if your young bitch comes into season depending on the timing we may be able to catch up with videos or defer you to the next course with availability.
Q - My adult bitch has come into season during the course what should I do?
A - Please keep track of your bitches season dates. Most bitches have a season around every 6 months. Look at the dates of the courses and don’t book too near the expected season. We may be able to keep you up with the course with the use of videos but we will not generally defer or refund in this instance unless there are extenuating circumstances.
Q - Can my whole family come to the class?
A- yes we encourage whole family’s to come to classes. It helps with bonding and keeps everyone on the same page with your dogs learning.
Q - what happens if my puppy or older dog is frightened?
A - it is quite normal for pups and some older dogs to be wary in new environments we will give your puppy/dog time and space in your first class to sniff and explore. You will also have your own area for you and your puppy/ dog to settle and work in. We will observe your puppy/dogs behaviour. If at any time we feel the puppy/dog is too overwhelmed we may suggest private training sessions for you instead.
Q - Do you offer work experience?
A - If you are studying an academic course which requires a certain number of hours be complicated then I am unlikely to be able to offer you something that covers all the hours. This is due to the nature of my business as a mobile trainer/behaviourist.
If you are studying on a course such as The Dog Training College Certified Trainer Course, IMDT, APDT, ADTB, ISCP. Then due to their not being a set number of experience hours as part of the course I may be able to offer you something please contact me on firstname.lastname@example.org
Q -Do you offer NHS or Forces discounts
A- No we do not offer discounts for any of the courses. We feel that the courses are of good value and we try to keep them reasonably priced for as many people as possible, we do not make huge profit after all our overheads. If you are unable to pay for a course in full when booking please contact us on email@example.com as we may be able to arrange a payment plan.